Exclude Activity Monitor employee monitoring software from Antivirus

August 2nd, 2012

Most antivirus products do not detect any problems with Activity Monitor employee monitoring software. In fact, there is no virus or spyware in Activity Monitor software. It only does what is declared in its features on the website, i.e. records employees activity on company-owned computers. Recordings are encrypted and stored on your company’s computers. Any recorded information can only be seen by the managers/administrators who have access to the data and know the password. We at SoftActivity do not have any access to the logs.

We recommend to add an exclusion in your antivirus to avoid detection and removal of Activity Monitor and Agent with any future updates of your antivirus product. It will then ignore presence of Activity Monitor and allow monitoring of computers in your office network and will not notify users.

We have posted instructions for popular antivirus products in Documentation. If your antivirus is not on the list, follow these general instructions below that apply to any antivirus product

The following instructions apply only for version 7.0 or newer of Activity Monitor. Upgrade to the latest version

To prevent any antivirus product from detecting, reporting or removing Activity Monitor you need to exclude the folder where Activity Monitor monitoring console and Agents are installed

Instructions for excluding Activity Monitor monitoring console on manager/administrator’s PC:

  • It is recommended to stop real time protection in your antivirus temporarily before downloading and installing Activity Monitor
  • Open Exclusions section in Settings in your antivirus product
  • Add this folder to exclusions:
    “C:\Program Files (x86)\SoftActivity\Activity Monitor” (on 64-bit Windows versions) or
    “C:\Program Files\SoftActivity\Activity Monitor” (on 32-bit version of Windows).
  • Then download and install Activity Monitor. It should install into the above folder.
  • Optionally, you may first install Activity Monitor and after that add destination folder to exclusions. This is especially recommended on non-English versions of Windows, since “Program Files” folder is named differently

Instructions for excluding Agent on remote monitored computers:

  • Open Exclusions section in Settings in your antivirus, copy the folder name from here: 
    and add it to exclusions
  • Install Agent locally or remotely as usual. The antivirus should ignore it

Additional information:

  • When adding an exclusion, take into account that browsing for folder may not show the folder, since it’s not created until the software has been installed. In this case copy the name of the folder from this article and paste it in your antivirus
  • If the antivirus does not allow entering folder name directly (only allows selecting a folder), create the folder in Windows and select it in the antivirus. Or first install the program and then select the folder for exclusion.
  • If you use a centralized app for managing the antivirus on all computers in your corporate network, simply use the management app to exclude the folder on all monitored computers before deploying Agent app
  • Notice that Agent is installed in C:\Windows\sysnchrb only since version 7. If you update from older version of Agent it will continue to install in old folder. To move Agent to the new folder above uninstall it and then install again


Activity Monitor 7.0 released

August 2nd, 2012
  • new: View screenshots in sync with reports in Central Logs Database [screenshot]:
    • select a program and view all screenshots for this program in Top Programs report  [screenshot]
    • select a website and view a history of screenshots taken during visits of this website in Top Websites report [screenshot]
    • view screenshots at the bottom of the screen as you navigate through history of used programs, emails, chats, etc.
    • double click a screenshot thumbnail in the bottom panel to view it full size
    • zoom in/out screenshots, view as slide show [screenshot]
    • recommended setting now is to take screenshots from active window only instead of full desktop. It is now default
  • new: View History button added in every tab in the Monitoring window that opens Central Log Database for this computer and user
  • new: screenshots from remote computers are now downloaded together with logs. Get Agent Screenshots command removed. Click Get Agent Log instead
  • new: Options – Location tab: removed folders for screenshots and exports. Screenshots are now stored in the Central Log Database folder under SCR subfolder
  • new: Improved compatibility with antivirus products. Now it’s easy to exclude Agent folder from scans in your antivirus to avoid any positive detection
    with future updates of your antivirus product
  • Fixes since version 6.5:
    • fix: database conversion error on some computers: “error in statement near s”
    • fix: Activity Monitor crashed on some computers when monitored PC’s IP address changes
    • fix: Adobe Reader hanged on some computers with Agent installed resulting in user unable to open PDF files
    • fix: compatibility issue with Microsoft Security Essentials antivirus caused extremely slow file downloads and copying
    • fix: rare crashes when displaying some HTML email messages
    • fix: on some monitored computers Administrator users could find recorded screenshots by searching for jpg files in Windows
    • improved: support of more than 65K rows for export to Excel 2007 or newer
    • fix: error message on computers with MS Outlook 2010 64-bit about no default email client