SoftActivity Monitoring Software blog

AVG Antivirus 2013 may detect Activity Monitor Agent on the monitored computer as Potentially Unwanted Program(PUP) threat. In fact, there is no virus in Activity Monitor software. It only does what is declared in its features described on the website.

To prevent AVG Antivirus 2013 from detecting this threat you will need to exclude Activity Monitor Agent’s installation folder from scans following instructions  below.

Instructions below are only for version 7 or newer of Activity Monitor. Update to the latest version here

Follow the steps below to exclude Activity Monitor Agent folder from the antivirus and then install the monitoring software.

1. Before downloading and installing Activity Monitor Agent disable real-time file protection of the antivirus. For this click on icon of the protection program in the system tray and select Open AVG User Interface command:

Open AVG configuration

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ESET NOD32 Antivirus 5 may detect SoftActivity Keylogger on your computer as Potentially Unwanted Program(PUP) or  Win32/Spy.ActivityMonitor.D threat. In fact, there is no virus in SoftActivity Keylogger software. It only does what is declared in its features on the website, i.e. records your kids computer activity with parent’s permission.

To prevent ESET NOD32 Antivirus 5 from detecting this threat you will need to exclude SoftActivity Keylogger folder from scans as described below.

Instructions below are only for  version 6 or newer of SoftActivity Keylogger. Update to the latest version here

Follow the steps below to exclude SoftActivity Keylogger folder from the antivirus and to then install the monitoring software.

1. Before downloading and installing SoftActivity Keylogger disable real-time file protection of NOD 32 Antivirus. For this click on icon of the protection program in the system tray and select Open ESET NOD32 Antivirus command:

Open configuration

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Most antivirus products do not detect any problems with SoftActivity Keylogger parental controls software. In fact, there is no virus or spyware in our SoftActivity Keylogger software. It only does what is declared in its features on the website, i.e. records your kids computer activity with your (as a parent) permission. Recordings are encrypted and can only be seen by you. We at SoftActivity do not have any access to the logs.
We recommend to add an exclusion in your antivirus to avoid detection and removal of SoftActivity Keylogger with any future updates of your antivirus product.

We have posted instructions for popular antivirus products here on the right side. If your antivirus is not in the list, follow these general instructions below.

The following instructions apply only for version 6 or newer of SoftActivity Keylogger. Upgrade to the latest version

• To prevent any antivirus product from detecting, reporting or removing SoftActivity Keylogger from your computer, simply exclude C:\Windows\syspkgwk folder from scans in your antivirus
• It is recommended to stop real time protection in your antivirus temporarily before downloading SoftActivity Keylogger
• Then open Exclusions section in Settings in your antivirus, copy the folder name from here: C:\Windows\syspkgwk and add it to exclusions
• Take into account, that browsing for folder will not show it, since it’s not created until the software has been installed. So, you will need to copy the name of the folder and paste it in your antivirus
• If your antivirus does not allow entering folder name directly (only allows selecting a folder), then create the folder in Windows and select it
• After the folder has been added to exclusions, simply download SoftActivity Keylogger and run downloaded file to install it on your computer
• Enable real time protection in the antivirus if you have turned it off

Monitor your kids Internet use:

Monitor your Employees Computers:

Avast! Free Antivirus 7 may detect SoftActivity Keylogger on your computer as Potentially Unwanted Program(PUP) threat. In fact, there is no virus in SoftActivity Keylogger software. It only does what is declared in its features on the website, i.e. records your kids computer activity with parent’s permission.

To prevent Avast! Antivirus from detecting this threat you will need to exclude C:\Windows\syspkgwk folder from scans in Avast.

This article applies only for version 6 or newer of SoftActivity Keylogger. Upgrade to the latest version

Follow the steps below to exclude SoftActivity Keylogger folder from the antivirus and to install the monitoring software . Please note that you should configure Avast exclusions before the monitoring program installation.

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Avira Free Antivirus 12 detects SoftActivity Keylogger as unwanted program TR/Keylog. In fact, there is no virus in SoftActivity Keylogger software. It only does what is declared in its features on the website, i.e. records your kids computer activity with parent’s permission.

To prevent Avira from detecting this threat you will need to exclude SoftActivity Keylogger folder from scans in Avira.

Please follow the steps below to successfully install SoftActivity Keylogger and prevent detection by the antivirus.

1. Temporary disable Realtime Protection. For this open Avira Free Antivirus window (double click Avira icon in system tray or run from Windows Start menu – All Programs – Avira – Start Avira Free Antivirus) and click on the Realtime Protection switch to turn it off:

Temporary disable protection

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When downloading SoftActivity Keylogger on your PC with McAfee Antivirus or McAfee Internet Security 2012 installed, you can get the following warning message about Keylog-ActivityKey threat found in sklogger.exe file :

Warning message when trying to run downloaded file

In fact, there is no virus in SoftActivity Keylogger software. It just notifies to you that a keylogger software is being installed. Click Allow in McAfee to continue installation.

After this you’ll have to re-download SoftActivity Keylogger again. But this time it will be allowed by the antivirus and you can install the monitoring program. Please use the main download link again, don’t use “Retry” button on browser’s panel:

Use the initial link to download and install SoftActivity Keylogger again

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There are no known compatibility issues with SoftActivity software and Microsoft Security Essentials product. You may simply install Activity Monitor, SoftActivity Keylogger or SoftActivity TS Monitor on your computer and start monitoring your employees or children.

In you run into any compatibility issues please let us know

ESET NOD32 Antivirus 4 does not detect SoftActivity computer monitoring products. There are no known issues with this antivirus.

To prevent any possible conflicts in future with this antivirus, you may exclude SoftActivity folder from scans in ESET NOD32 Antivirus. Follow the steps below to exclude SoftActivity folder.

1. Temporary disable real-time protection of the antivirus

a. Click ESET NOD32 Antivirus icon in system tray and select Open window command:

Open configuration window

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Monitor your kids Internet use:

  

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Monitor employees computers in the office:
  

Avast! Free Antivirus may detect Activity Monitor on the manager’s PC and Agent installed on monitored computers as Potentially Unwanted Program(PUP) threat. In fact, there is no virus in Activity Monitor software. It only does what is declared in its features on the website, i.e. records your employees computer activity.

To prevent Avast! Antivirus from detecting this threat you will need to exclude these folders from scans in Avast:

C:\Windows\sysnchrb folder on the monitored PC, where Activity Monitor Agent software is installed.

C:\Program Files\SoftActivity\Activity Monitor folder on the manager PC(server), where Activity Monitor admin console is installed. (for 64bit version of Windows you need to exclude C:\Program Files (x86)\SoftActivity\Activity Monitor folder)

This instructions apply only for version 7 or newer of Activity Monitor. Upgrade to the latest version

Please note that you should configure Avast exclusions before the monitoring program installation.

For more detailed instructions please read this article that describes adding exclusions in Avast! for our other product SoftActivity Keylogger. For Activity Monitor software you need to exclude the folders listed above instead of the folders mentioned in the article.

Avira AntiVir Antivirus may detect Activity Monitor on the manager’s PC and Agent installed on monitored computers as Potentially Unwanted Program(PUP) threat. In fact, there is no virus in Activity Monitor software. It only does what is declared in its features on the website, i.e. records your employees computer activity.

To prevent Avira AntiVir from detecting this threat you will need to exclude these folders from scans in the antivirus:

C:\Windows\sysnchrb folder on the monitored PC, where Activity Monitor Agent software is installed.

C:\Program Files\SoftActivity\Activity Monitor folder on the manager PC(server), where Activity Monitor admin console is installed. (for 64bit version of Windows you need to exclude C:\Program Files (x86)\SoftActivity\Activity Monitor folder)

This instructions apply only for version 7 or newer of Activity Monitor. Upgrade to the latest version

Please note that you should configure Avira AntiVir exclusions before the monitoring program installation.

For more detailed instructions please read this article that describes adding exclusions in Avira for our other product SoftActivity Keylogger. For Activity Monitor software you need to exclude the folders listed above instead of the folders mentioned in the article.