• Spyware.ActMon
• Spyware.ActivMonAgent

You need to do it on computers where you are planning to install Activity Monitor and Agent before the installation. If you add exclusions after installation, you may need to reinstall Activity Monitor again, as it could be already damaged by the antivirus.

You may also need to create a Firewall Rule for Activity Monitor and Agent.

Antivirus exclusions for Activity Monitor and Agent in Norton 360

1.Open Norton 360 main window. Click Settings:

Norton 360 main window. Click Settings

2. In Norton 360 Settings window click Antivirus:

Norton 360 Settings window

3. Next click Scans and Risks tab and click Configure next to Signature exclusions:

Antivirus settings in Norton 360

4. Click Add and select Spyware.ActivMonAgent, then repeat and add Spyware.ActMon exclusion:

Spyware Exclusions in Norton 2010

Spyware exclusions in Norton 2010

5. You should have these 2 exclusions in Signature Exclusions list:

Norton Signature Exclusions for Activity Monitor

6. Click OK. Now you are ready to install Activity Monitor or Activity Monitor Agent on this computer

Firewall Rules for Activity Monitor and Agent in Norton 360

1. If you can not see Agent in list in Activity Monitor as online or can not connect to it, you need to add a Firewall Rule in Norton 360. Click Settings in Norton 360, then click Firewall, switch to Program Rules tab. Otherwise firewall may be blocking all communications between Activity Monitor and Agent(s).

2. On computer with Activity Monitor installed Allow communications for swatcher.exe and collectlogs.exe modules from Program Files\SoftActivity folder:

Firewall rules for Activity Monitor in Norton 360

3. On computers with Agent installed allow communications for amsvc.exe module in Agent folder C:\Program Files\SoftActivity\AMsys\

Firewall rules for Agent in Norton 360

1. Open Norton Antivirus main window and click Settings in Computer panel:

Norton Antivirus 2010 - click Settings for Computer

2. In Settings window click Configure next to Signature Excludes:

Norton Antivirus 2010 Settings Window

3. In Signature Exclusions windows click Add button. Select Spyware from the dropdown on top then select Spyware.ActivMonAgent in the list, and click Add:

Spyware Exclusions in Norton 2010

4. Now Click Add once again in Signature Exclusions window to add one more exclude. Then select Spyware.ActMon and click Add:

Spyware exclusions in Norton 2010

5. After this click OK, OK and you may close Norton Antivirus window.

6. Then you can download or copy Activity Monitor or Agent files to this computer and install them. Norton will ignore presence of Activity Monitor and will not delete it or notify users

If you export the log to Excel you will see keystrokes as a comment for the Computer column. Please move your mouse cursor over small red triangles:

You will be able to see the keystrokes in log exported to HTML as small blue text below
the program where they were typed:

If  you select Create desktop icon and Start menu group, it will only be visible to the user account under which you install SoftActivity Keylogger. Other users will not be able to see these icons. If  you want to monitor people that share the same user account with you, than you should select  Don’t create Start menu f0lder and uncheck Create Desktop icon check boxes during installation.

If the icons are already created during installation you can still remove them using the following steps.

Note that after you remove icons and Start menu group, you can start SoftActivity Keylogger Configuration by running C:\Program Files\SoftActivity\SKL\alogcfg.exe or C:\Program Files (x86)\SoftActivity\SKL\alogcfg.exe file from Windows Explorer or from Start menu->Run.

Remove icon from Desktop

Move mouse pointer over the icon and right click it. In the appeared menu select Delete command. Icon will be deleted from the desktop.

Remove icon from Start menu

To remove the icon from Start menu right click it and select Delete in the appeared menu.

Remove icons from Add/Remove Programs window

To remove SoftActivity Keylogger from Add/Remove section of Control Panel please run regedit.exe and remove this section:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{F166CABE-0F32-4BE8-95BD-3E540C21A5DD}_is1

If you will need to uninstall SoftActivity Keylogger you can run the program C:\Program Files\SoftActivity\SKL\unins000.exe

To start regedit.exe select Start menu -> Run… (for Windows XP and older) or type the command in “Start search” filed (for Windows Vista and newer). Press Enter to run the exe:

In appeared Registry Editor you need to select the section mentioned above. First select HKEY_LOCAL_MACHINE folder(double click it):

Then select SOFTWARE folder :

Then select Microsoft folder :

And then open all other needed folders (Windows, CurrentVersion, Uninstall). At last step select {F166CABE-0F32-4BE8-95BD-3E540C21A5DD}_is1 folder and right click it. Select Delete command in the appeared window. Then close Registry Editor. SoftActivity Keylogger’s icon will be removed from Add/Remove sections of Control Panel.

After you remove icons and Start menu group, you can start SoftActivity Keylogger Configuration by running C:\Program Files\SoftActivity\SKL\alogcfg.exe or C:\Program Files (x86)\SoftActivity\SKL\alogcfg.exe file from Windows Explorer or from Start menu->Run. Simply navigate to this folder C:\Program Files\SoftActivity\SKL\ and click alogcfg.exe

It requests for user’s full name, email and the registration key that was used to activate the software. It allows then to download newest version of Activity Monitor software. You will also see expiration date of your subscription to updates and support.

If your updates and support subscription has expired the system will offer an easy option to renew your subscription for 1 more year.

Registered users of Activity Monitor: Check Subscription and Download the Latest Version

To install SoftActivity Keylogger on your computer to monitor your kids or other users you need to add some excludes in Norton Antivirus 2009. This process is described below.

Temporary disable AntiVirus Auto-Protect of Norton Antivirus 2009 before downloading of SoftActivity Keylogger:

Right click Norton’s icon in the system tray and select Disable AntiVirus Auto-Protect

You’ll be asked about the duration. Select “Until system restart” – so protection will be enabled after next Windows start.

Now you can download and install SoftActivity Keylogger (see here for details)

After you have installed and configured the keylogger you need to add files to all exclusion lists of Norton Antivirus 2009.

1. Right click Norton’s icon and select Open Norton Antivirus command

2. In the appeared window select Settings on Computer panel:

3. Click Configure[+] for Scan Exclusions item in the Exclusions / Low Risks section:

4. Add next paths to Scan Exclusions and Auto-Protect Exclusions lists:

• SoftActivity Keylogger’s destination path (by default it is C:\Program Files\SoftActivity\SKL )
• For Windows Vista: C:\ProgramData\SKL
• For Windows XP: C:\Documents and Settings\All Users\Application Data\SKL

Then press Apply and OK buttons.

5. Click Configure[+] for Signature Exclusions item in the Exclusions / Low Risks section:

6. Add Spyware.ActivMonAgent item to the exclusion list:

7. Press Apply and then OK buttons on Settings page

8. Reboot your PC. SoftActivity Keylogger should not be detected or blocked anymore.

You can download trial version of SoftActivity Keylogger(SKL) on this page: http://www.softactivity.com/download-al.asp

Here is the instructions  how to install full version of SoftActivity Keylogger software

If you need to download full version you should use special link we sent you in the email after purchasing of the product. This email looks like this:

To open the link you can select it with mouse, copy to clipboard and open in your Internet browser:

Step 1. Select the link with mouse, then press right mouse button and select Copy command:

Step 2. Run your Internet browser, right click in the address bar and select Paste command and then press Enter key on the keyboard to start the downloading:

When the download starts you will be asked for an action: Run or Save. Select Run if you want just to install program right now on this computer. Select Save if you want to save the installer and run it later from your disk or copy installer on some removable drive (flash stick for example) and run SoftActivity Keylogger installation on another computer

After you selected the action download process should begins:

If you selected Run or after you have executed installer manually from a folder, Windows Vista will ask you to allow installation of the software. You should select Continue to install SoftActivity Keylogger on the computer:

]]> http://www.softactivity.com/blog/index.php/2009/softactivity-keylogger-installation/feed/ 0 http://www.softactivity.com/blog/index.php/2009/skl-avg85/ http://www.softactivity.com/blog/index.php/2009/skl-avg85/#comments Fri, 15 May 2009 18:26:53 +0000 Vladimir http://www.softactivity.com/blog/?p=63 SoftActivity Keylogger 3.8 and AVG Antivirus and Antispyware 8.5 Free

Before downloading SKL temporary disable Resident Shield of AVG antivirus.

Step 1. Disable real-time protection

Right click on AVG tray icon and select Open AVG User Interface command (Or select AVG Free User Interface in Start menu)

In AVG User Interface dialog double click Resident Shield item:

Switch off Resident Shield active option on the appeared Resident Shield Component page:

and then press Save changes button