SoftActivity

Setup Activity Monitor on multiple computers with shared Database

June 18th, 2015

Starting from version 10 of Activity Monitor you can easily share the Central Logs Database for viewing by several managers in a company. Main Server machine would download logs from all computers and store them on a local hard drive. Other machines with Activity Monitor would be just used for live monitoring of remote computers and viewing of the database from the Server. Here is how to set this up:

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Add Activity Monitor to exclusions in AVG Antivirus 2013

October 23rd, 2012

AVG Antivirus 2013 may detect Activity Monitor Agent on the monitored computer as Potentially Unwanted Program(PUP) threat. In fact, there is no virus in Activity Monitor software. It only does what is declared in its features described on the website.

To prevent AVG Antivirus 2013 from detecting this threat you will need to exclude Activity Monitor Agent’s installation folder from scans following instructions  below.

Instructions below are only for version 7 or newer of Activity Monitor. Update to the latest version here

Follow the steps below to exclude Activity Monitor Agent folder from the antivirus and then install the monitoring software.

1. Before downloading and installing Activity Monitor Agent disable real-time file protection of the antivirus. For this click on icon of the protection program in the system tray and select Open AVG User Interface command:

Open AVG configuration

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Exclude Activity Monitor employee monitoring software from Antivirus

August 2nd, 2012

Most antivirus products do not detect any problems with Activity Monitor employee monitoring software. In fact, there is no virus or spyware in Activity Monitor software. It only does what is declared in its features on the website, i.e. records employees activity on company-owned computers. Recordings are encrypted and stored on your company’s computers. Any recorded information can only be seen by the managers/administrators who have access to the data and know the password. We at SoftActivity do not have any access to the logs.

We recommend to add an exclusion in your antivirus to avoid detection and removal of Activity Monitor and Agent with any future updates of your antivirus product. It will then ignore presence of Activity Monitor and allow monitoring of computers in your office network and will not notify users.

We have posted instructions for popular antivirus products in Documentation. If your antivirus is not on the list, follow these general instructions below that apply to any antivirus product

The following instructions apply only for version 7.0 or newer of Activity Monitor. Upgrade to the latest version

To prevent any antivirus product from detecting, reporting or removing Activity Monitor you need to exclude the folder where Activity Monitor monitoring console and Agents are installed

Instructions for excluding Activity Monitor monitoring console on manager/administrator’s PC:

  • It is recommended to stop real time protection in your antivirus temporarily before downloading and installing Activity Monitor
  • Open Exclusions section in Settings in your antivirus product
  • Add this folder to exclusions:
    “C:\Program Files (x86)\SoftActivity\Activity Monitor” (on 64-bit Windows versions) or
    “C:\Program Files\SoftActivity\Activity Monitor” (on 32-bit version of Windows).
  • Then download and install Activity Monitor. It should install into the above folder.
  • Optionally, you may first install Activity Monitor and after that add destination folder to exclusions. This is especially recommended on non-English versions of Windows, since “Program Files” folder is named differently

Instructions for excluding Agent on remote monitored computers:

  • Open Exclusions section in Settings in your antivirus, copy the folder name from here: 
    C:\Windows\sysnchrb
    and add it to exclusions
  • Install Agent locally or remotely as usual. The antivirus should ignore it

Additional information:

  • When adding an exclusion, take into account that browsing for folder may not show the folder, since it’s not created until the software has been installed. In this case copy the name of the folder from this article and paste it in your antivirus
  • If the antivirus does not allow entering folder name directly (only allows selecting a folder), create the folder in Windows and select it in the antivirus. Or first install the program and then select the folder for exclusion.
  • If you use a centralized app for managing the antivirus on all computers in your corporate network, simply use the management app to exclude the folder on all monitored computers before deploying Agent app
  • Notice that Agent is installed in C:\Windows\sysnchrb only since version 7. If you update from older version of Agent it will continue to install in old folder. To move Agent to the new folder above uninstall it and then install again

  

Setup of SoftActivity Keylogger with ESET NOD32 Antivirus 5

July 2nd, 2012

ESET NOD32 Antivirus 5 may detect SoftActivity Keylogger on your computer as Potentially Unwanted Program(PUP) or  Win32/Spy.ActivityMonitor.D threat. In fact, there is no virus in SoftActivity Keylogger software. It only does what is declared in its features on the website, i.e. records your kids computer activity with parent’s permission.

To prevent ESET NOD32 Antivirus 5 from detecting this threat you will need to exclude SoftActivity Keylogger folder from scans as described below.

Instructions below are only for  version 6 or newer of SoftActivity Keylogger. Update to the latest version here

Follow the steps below to exclude SoftActivity Keylogger folder from the antivirus and to then install the monitoring software.

1. Before downloading and installing SoftActivity Keylogger disable real-time file protection of NOD 32 Antivirus. For this click on icon of the protection program in the system tray and select Open ESET NOD32 Antivirus command:

Open configuration

Open configuration

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Exclude SoftActivity Keylogger parental controls from Antivirus

June 28th, 2012

Most antivirus products do not detect any problems with SoftActivity Keylogger parental controls software. In fact, there is no virus or spyware in our SoftActivity Keylogger software. It only does what is declared in its features on the website, i.e. records your kids computer activity with your (as a parent) permission. Recordings are encrypted and can only be seen by you. We at SoftActivity do not have any access to the logs.
We recommend to add an exclusion in your antivirus to avoid detection and removal of SoftActivity Keylogger with any future updates of your antivirus product.

We have posted instructions for popular antivirus products here on the right side. If your antivirus is not in the list, follow these general instructions below.

The following instructions apply only for version 6 or newer of SoftActivity Keylogger. Upgrade to the latest version

  • To prevent any antivirus product from detecting, reporting or removing SoftActivity Keylogger from your computer, simply exclude C:\Windows\syspkgwk folder from scans in your antivirus
  • It is recommended to stop real time protection in your antivirus temporarily before downloading SoftActivity Keylogger
  • Then open Exclusions section in Settings in your antivirus, copy the folder name from here: C:\Windows\syspkgwk and add it to exclusions
  • Take into account, that browsing for folder will not show it, since it’s not created until the software has been installed. So, you will need to copy the name of the folder and paste it in your antivirus
  • If your antivirus does not allow entering folder name directly (only allows selecting a folder), then create the folder in Windows and select it
  • After the folder has been added to exclusions, simply download SoftActivity Keylogger and run downloaded file to install it on your computer
  • Enable real time protection in the antivirus if you have turned it off


  

Setup of SoftActivity Keylogger software with Vipre Antivirus 2012

June 8th, 2012

To install SoftActivity Keylogger parental control software on your computer with Vipre Antivirus you need an exclusion in your antivirus.
1. Open Vipre Antivirus, click Manage, Click Always Allowed button:

2. Select “Allow by name only” and enter: sklogger*

3. Select an “Allow an entire folder” and copy the folder name from here: C:\Windows\syspkgwk

4. Make sure that two allowed exclusions have been as below:

5. Download SoftActivity Keylogger and run downloaded file to install it on your computers. Vipre should not detect and block the program