SoftActivity

Add exclusions to ESET NOD32 Antivirus 4

November 26th, 2010

ESET NOD32 Antivirus 4 does not detect SoftActivity computer monitoring products. There are no known issues with this antivirus.

To prevent any possible conflicts in future with this antivirus, you may exclude SoftActivity folder from scans in ESET NOD32 Antivirus. Follow the steps below to exclude SoftActivity folder.

1. Temporary disable real-time protection of the antivirus

a. Click ESET NOD32 Antivirus icon in system tray and select Open window command:

Open configuration window

Open configuration window

Read More

Add exclusions to Avast Antivirus for SoftActivity software

November 24th, 2010

Avast Antivirus may detect SoftActivity Monitor employee monitoring software on the manager’s PC and Agent installed on monitored computers as Potentially Unwanted Program(PUP) or Win32:ActivityLogger-E [PUP] threat. In fact, there is no virus in SoftActivity software. It only does what is described in its features on our website, i.e. records your employees computer activity.

To prevent Avast Antivirus from detecting this threat you will need to exclude these folders from scans in Avast:
On a manager’s PC or server, where Activity Monitor admin console is installed:

C:\Program Files\SoftActivity\Activity Monitor

It’s also recommended to temporarily disable the antivirus protection before running installation on the admin’s PC. Otherwise it may find threats in TEMP folder that is used during installation. Then add the folder exclusion and enable antivirus protection.

On the monitored PC, where Activity Monitor Agent software is installed:

C:\Windows\sysnchrb

You need to add an exclusion before running Agent installation. Otherwise installation might fail.

How to add exceptions in Avast Antivirus

Read More

Add exclusions in Avira AntiVir Personal

November 18th, 2010

Avira AntiVir Antivirus may detect Activity Monitor employee monitoring software on the manager’s PC and Agent installed on monitored computers as Potentially Unwanted Program(PUP) threat. In fact, there is no virus in Activity Monitor software. It only does what is declared in its features on the website, i.e. records your employees computer activity.

To prevent Avira AntiVir from detecting this threat you will need to exclude these folders from scans in the antivirus:

On the monitored PC, where Activity Monitor Agent software is installed:
C:\Windows\sysnchrb

On the manager PC(server), where Activity Monitor admin console is installed exclude this folder:
C:\Program Files\SoftActivity\Activity Monitor

Please note that you should configure Avira AntiVir exclusions before the monitoring program installation.