SoftActivity

Exclude SoftActivity employee monitoring software from Antivirus

Most antivirus products do not detect any threats or issues in SoftActivity Monitor employee monitoring software. In fact, there is no viruses, spyware or malware in SoftActivity Monitor software, as long as the downloaded file is digitally signed by Deep Software Inc. All SoftActivity executable files are digitally signed.

We recommend to check the file’s signature by opening the file’s Properties – Digital Signatures tab to ensure the file you are installing is an original and has not been tampered with.

SoftActivity Monitor product only does what is declared in its features on SoftActivity website, i.e. records employees’ activity on your company-owned computers with the owner’s permission. Recordings are stored on premise on your company’s computers/servers and not transferred outside of the company’s network. Any recorded information can only be seen by the administrators/supervisors who have access to the data and know the password. SoftActivity employees does not have any access to the recorded information.

We recommend to add an exclusion in your antivirus to avoid detection and removal of Activity Monitor and Agent with any future updates of your antivirus product. It will then ignore presence of this software allowing you to monitor computers in your office network and will not notify users.

We have posted instructions for popular antivirus products in Documentation. If your antivirus is not on the list, follow these general instructions below that apply to any antivirus product

To prevent any antivirus product from detecting, reporting to users and/or removing SoftActivity files you need to exclude the folder where SoftActivity monitoring console and Agents are installed.

Instructions for excluding SoftActivity Monitor monitoring console on manager/administrator’s PC or on the server:

  • It is recommended to stop real time protection in your antivirus temporarily before downloading and installing Activity Monitor
  • Open Exclusions section in Settings in your antivirus product
  • Add this folder to exclusions, for versions starting from 12.0:
    C:\Program Files\SoftActivity\Activity Monitor
    or for older versions prior to 12.0:
    C:\Program Files (x86)\SoftActivity\Activity Monitor
  • Then download and install SoftActivity Monitor. It should install into the above folder.
  • Optionally, you may first install SoftActivity Monitor and after that add the destination folder to exclusions. This is especially recommended on non-English versions of Windows, since “Program Files” folder is named differently

Instructions for excluding Agent on remote monitored computers:

  • Open Exclusions section in Settings in your antivirus, copy the folder name from here:
    C:\Windows\sysnchrb
    and add it to exclusions
  • Install Agent locally or remotely as usual. The antivirus should ignore it

Additional information:

  • When adding an exclusion, take into account that browsing for folder may not show the folder, since it’s not created until the software has been installed. In this case copy the name of the folder from this article and paste it in your antivirus.
  • If the antivirus does not allow entering folder name directly (only allows selecting a folder), create the folder in Windows and select it in the antivirus. Or first install the program and then select the folder for exclusion.
  • If you use a centralized app for managing the antivirus on all computers in your corporate network, simply use the management app to exclude the folder on all workstations before deploying Agent app.
  • How to check file’s digital signature to verify that the file originates from Deep Software Inc. and has not been tampered with by 3rd parties:

Download SoftActivity Monitor now

August 2nd, 2012