SoftActivity

Add Activity Monitor to exclusions in AVG Antivirus

October 23rd, 2012

AVG Antivirus may detect Activity Monitor Agent on the monitored computer and Activity Monitor on the manager’s PC as Win32:ActivityLogger-E [PUP] or Potentially Unwanted Program(PUP) threat. In fact, there is no virus in Activity Monitor software. It only does what is declared in its features described on the website.

To prevent AVG Antivirus from detecting this threat you will need to exclude Activity Monitor installation folder from scans following instructions  below.

Basically, you need to exclude on admin’s PC:

C:\Program Files (x86)\SoftActivity\Activity Monitor

on the monitored computers:

C:\Windows\sysnchrb

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Exclude SoftActivity employee monitoring software from Antivirus

August 2nd, 2012

Most antivirus products do not detect any problems with Activity Monitor employee monitoring software. In fact, there is no virus, spyware or malware in Activity Monitor software, as long as the downloaded file is digitally signed by Deep Software Inc. All our executable files are digitally signed by Deep Software Inc. You can check this by opening file’s Properties – Digital Signatures tab.Read More

Setup of SoftActivity monitoring software with ESET NOD32 Antivirus

July 2nd, 2012

ESET NOD32 Antivirus may detect Activity Monitor or TS Monitor on your computer as Potentially Unwanted Program(PUP) or Win32/Spy.ActivityMonitor.D or Win32/KeyLogger.ActivityMonitor.AG threat. In fact, there is no virus in SoftActivity software. It only does what is declared in its features on this website, i.e. records user activity on the computers owned by your company. Recording is done with the computer owner’s permission.

To prevent ESET NOD32 Antivirus from detecting this threat you will need to exclude SoftActivity destination folder and/or thread name from scans as described below.

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Add exclusions to ESET NOD32 Antivirus 4

November 26th, 2010

ESET NOD32 Antivirus 4 does not detect SoftActivity computer monitoring products. There are no known issues with this antivirus.

To prevent any possible conflicts in future with this antivirus, you may exclude SoftActivity folder from scans in ESET NOD32 Antivirus. Follow the steps below to exclude SoftActivity folder.

1. Temporary disable real-time protection of the antivirus

a. Click ESET NOD32 Antivirus icon in system tray and select Open window command:

Open configuration window

Open configuration window

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Add exclusions to Avast Antivirus for Activity Monitor software

November 24th, 2010

Avast Antivirus may detect Activity Monitor employee monitoring software on the manager’s PC and Agent installed on monitored computers as Potentially Unwanted Program(PUP) or Win32:ActivityLogger-E [PUP] threat. In fact, there is no virus in SoftActivity software. It only does what is described in its features on our website, i.e. records your employees computer activity.

To prevent Avast Antivirus from detecting this threat you will need to exclude these folders from scans in Avast:
On a manager’s PC or server, where Activity Monitor admin console is installed:

C:\Program Files (x86)\SoftActivity\Activity Monitor

It’s also recommended to temporarily disable the antivirus protection before running installation on the admin’s PC. Otherwise it may find threats in TEMP folder that is used during installation. Then add the folder exclusion and enable antivirus protection.

On the monitored PC, where Activity Monitor Agent software is installed:

C:\Windows\sysnchrb

You need to add an exclusion before running Agent installation. Otherwise installation might fail.

How to add exceptions in Avast Antivirus

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Add exclusions in Avira AntiVir Personal

November 18th, 2010

Avira AntiVir Antivirus may detect Activity Monitor employee monitoring software on the manager’s PC and Agent installed on monitored computers as Potentially Unwanted Program(PUP) threat. In fact, there is no virus in Activity Monitor software. It only does what is declared in its features on the website, i.e. records your employees computer activity.

To prevent Avira AntiVir from detecting this threat you will need to exclude these folders from scans in the antivirus:

C:\Windows\sysnchrb folder on the monitored PC, where Activity Monitor Agent software is installed.

C:\Program Files\SoftActivity\Activity Monitor folder on the manager PC(server), where Activity Monitor admin console is installed. (for 64bit version of Windows you need to exclude C:\Program Files (x86)\SoftActivity\Activity Monitor folder)

This instructions apply only for version 7 or newer of Activity Monitor. Upgrade to the latest version

Please note that you should configure Avira AntiVir exclusions before the monitoring program installation.