Windows Defender antivirus may sometimes detect SoftActivity Monitor application or Agent files on the monitored computers as a threat. In fact, there is no virus or malware in SoftActivity Monitor software. It only does what is declared in its features described on the website, i.e. records users activity on the company-owned computers to help with insider threat detection and employees productivity tracking. SoftActivity application folder can be safely excluded from scanning.Read More
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Problem: Remote computers do not appear in the list in Activity Monitor or show up as offline (with red icons) or I can not connect to monitored computers
AVG Antivirus may detect Activity Monitor Agent on the monitored computer and Activity Monitor installation on the manager’s PC as
Win32:ActivityLogger-E [PUP] or
Potentially Unwanted Program(PUP) threat. In fact, there is no virus in Activity Monitor software. It only does what is declared in its features described on the website.
To prevent AVG Antivirus from detecting this threat you will need to exclude Activity Monitor installation folder from scans following instructions below.
Basically, you need to exclude on admin’s PC:
C:\Program Files\SoftActivity\Activity Monitor
on the monitored computers:
Most antivirus products do not detect any threats or issues in SoftActivity employee monitoring software. In fact, there is no viruses, spyware or malware in SoftActivity Monitor software, as long as the downloaded file is digitally signed by Deep Software Inc. All SoftActivity executable files are digitally signed.
We recommend to check the file’s signature by opening the file’s Properties – Digital Signatures tab to ensure the file you are installing is an original and has not been tampered with.Read More
ESET NOD32 Antivirus may detect SoftActivity Monitor or TS Monitor on your computer as
Potentially Unwanted Program(PUP) or
Win32/KeyLogger.ActivityMonitor.AG threat. In fact, there is no virus in SoftActivity software. It only does what is declared in its features on this website, i.e. records user activity on the computers owned by your company. Recording is done with the computer owner’s permission.
To prevent ESET NOD32 Antivirus from detecting this threat you will need to exclude SoftActivity destination folder and/or thread name from scans as described below.
ESET NOD32 Antivirus 4 does not detect SoftActivity computer monitoring products. There are no known issues with this antivirus.
To prevent any possible conflicts in future with this antivirus, you may exclude SoftActivity folder from scans in ESET NOD32 Antivirus. Follow the steps below to exclude SoftActivity folder.
1. Temporary disable real-time protection of the antivirus
a. Click ESET NOD32 Antivirus icon in system tray and select Open window command: