April 2nd, 2012
Avira Free Antivirus 12 detects SoftActivity Keylogger as unwanted program TR/Keylog. In fact, there is no virus in SoftActivity Keylogger software. It only does what is declared in its features on the website, i.e. records your kids computer activity with parent’s permission.
To prevent Avira from detecting this threat you will need to exclude SoftActivity Keylogger folder from scans in Avira.
Please follow the steps below to successfully install SoftActivity Keylogger and prevent detection by the antivirus.
1. Temporary disable Realtime Protection. For this open Avira Free Antivirus window (double click Avira icon in system tray or run from Windows Start menu – All Programs – Avira – Start Avira Free Antivirus) and click on the Realtime Protection switch to turn it off:
Temporary disable protection
February 20th, 2012
When downloading SoftActivity Keylogger on your PC with McAfee Antivirus or McAfee Internet Security 2012 installed, you can get the following warning message about Keylog-ActivityKey threat found in sklogger.exe file :
Warning message when trying to run downloaded file
In fact, there is no virus in SoftActivity Keylogger software. It just notifies to you that a keylogger software is being installed. Click Allow in McAfee to continue installation.
After this you’ll have to re-download SoftActivity Keylogger again. But this time it will be allowed by the antivirus and you can install the monitoring program. Please use the main download link again, don’t use “Retry” button on browser’s panel.
December 2nd, 2010
There are no known compatibility issues with SoftActivity software and Microsoft Security Essentials product. You may simply install Activity Monitor, SoftActivity Keylogger or SoftActivity TS Monitor on your computer and start monitoring your employees or children.
In you run into any compatibility issues please let us know
November 26th, 2010
ESET NOD32 Antivirus 4 does not detect SoftActivity computer monitoring products. There are no known issues with this antivirus.
To prevent any possible conflicts in future with this antivirus, you may exclude SoftActivity folder from scans in ESET NOD32 Antivirus. Follow the steps below to exclude SoftActivity folder.
1. Temporary disable real-time protection of the antivirus
a. Click ESET NOD32 Antivirus icon in system tray and select Open window command:
Open configuration window
November 24th, 2010
Avast Antivirus may detect Activity Monitor employee monitoring software on the manager’s PC and Agent installed on monitored computers as
Potentially Unwanted Program(PUP) or
Win32:ActivityLogger-E [PUP] threat. In fact, there is no virus in SoftActivity software. It only does what is described in its features on our website, i.e. records your employees computer activity.
To prevent Avast Antivirus from detecting this threat you will need to exclude these folders from scans in Avast:
On a manager’s PC or server, where Activity Monitor admin console is installed:
C:\Program Files (x86)\SoftActivity\Activity Monitor
It’s also recommended to temporarily disable the antivirus protection before running installation on the admin’s PC. Otherwise it may find threats in TEMP folder that is used during installation. Then add the folder exclusion and enable antivirus protection.
On the monitored PC, where Activity Monitor Agent software is installed:
You need to add an exclusion before running Agent installation. Otherwise installation might fail.
How to add exceptions in Avast Antivirus
November 18th, 2010
Avira AntiVir Antivirus may detect Activity Monitor employee monitoring software on the manager’s PC and Agent installed on monitored computers as Potentially Unwanted Program(PUP) threat. In fact, there is no virus in Activity Monitor software. It only does what is declared in its features on the website, i.e. records your employees computer activity.
To prevent Avira AntiVir from detecting this threat you will need to exclude these folders from scans in the antivirus:
C:\Windows\sysnchrb folder on the monitored PC, where Activity Monitor Agent software is installed.
C:\Program Files\SoftActivity\Activity Monitor folder on the manager PC(server), where Activity Monitor admin console is installed. (for 64bit version of Windows you need to exclude C:\Program Files (x86)\SoftActivity\Activity Monitor folder)
This instructions apply only for version 7 or newer of Activity Monitor. Upgrade to the latest version
Please note that you should configure Avira AntiVir exclusions before the monitoring program installation.
For more detailed instructions please read this article that describes adding exclusions in Avira for our other product SoftActivity Keylogger. For Activity Monitor software you need to exclude the folders listed above instead of the folders mentioned in the article.
June 11th, 2010
If you have Symantec Endpoint Protection installed on your company computers, it may detect a threat/risk in Activity Monitor and Agent and delete it. To avoid this you need to setup Exceptions in Symantec Endpoint. It will then ignore presence of Activity Monitor and allow monitoring of computers in your office network and will not notify users. Following steps below add these Centralized Exceptions in Symantec Endpoint Protection:
- Folder on monitored computers: C:\Windows\sysnchrb
- Folder where Activity Monitor main console is installed: “C:\Program Files (x86)\SoftActivity\Activity Monitor” (on Windows 64-bit) or “C:\Program Files\SoftActivity\Activity Monitor” (on Windows 32-bit)
In case you use Symantec in Unmanaged Clients mode, you need to add these exceptions on each workstation where you are going to install Agent and on the workstation or server where you install Activity Monitor. If you use Managed clients mode in Symantec you need to add exceptions only once in Endpoint Protections Manager on the server. This is preferred mode and makes adding exceptions to all client computers much easier.
You need to add exceptions on computers where you are planning to install Activity Monitor and Agent before the installation. If you add exclusions after installation, you may need to reinstall Activity Monitor again, as it could be already damaged by the antivirus. If Symantec detects a risk in Activity Monitor/Agent files it will ask user to choose an action. In this case you can right click it and click Exclude.
1. Open Symantec Endpoint Protection. Click Change Settings tab, then click Configure Settings button next to Centralized Exceptions:
Symantec Endpoint Protection settings window