SoftActivity
July 2nd, 2012

Setup of SoftActivity monitoring software with ESET NOD32 Antivirus

ESET NOD32 Antivirus may detect Activity Monitor or TS Monitor on your computer as Potentially Unwanted Program(PUP) or Win32/Spy.ActivityMonitor.D or Win32/KeyLogger.ActivityMonitor.AG threat. In fact, there is no virus in SoftActivity software. It only does what is declared in its features on this website, i.e. records user activity on the computers owned by your company. Recording is done with the computer owner’s permission.

To prevent ESET NOD32 Antivirus from detecting this threat you will need to exclude SoftActivity destination folder and/or thread name from scans as described below.

Follow ESET instructions on how to exclude files or folders from scanning

For Activity Monitor on the supervisor’s PC and server you will need to exclude this folder:
C:\Program Files (x86)\SoftActivity\Activity Monitor

It’s recommended to temporarily disable the antivirus protection before running installation on the admin’s PC. Otherwise it may find threats in TEMP folder that is used during installation. Then add the folder exclusion and enable antivirus protection.

On monitored computers exclude this Activity Monitor Agent installation folder:
C:\Windows\sysnchrb
It is recommended to add an exclusion prior to initiating a remote installation of Agent to avoid any detection by ESET.

For SoftActivity TS Monitor software on your company’s terminal server exclude this folder:
C:\Program Files (x86)\SoftActivity\TS Monitor

The destination folder will not exist before you install the program. So you will need to copy the folder name from here and create an exclusion in advance, or disable antivirus protection during installation.