Activity Monitor -> Frequently Asked Questions / Troubleshooting
Purchase related questions
A: You need to buy 2 Extra Licenses for your new computers and add them to your base license of Activity Monitor. You will then have 8 computers license.
You also have an option to upgrade to the next available base license size. For example, you can upgrade from 6 computers to 50 computers license. It can be purchased with the discount on our
web site. Contact us for license size extension
A: There is only one flat fee that you pay once and own the license for the product forever. Period.
A: We work on improving our software constantly. Product updates and fixes are available often. Registered users get all version upgrades for free during 1 year since purchase. We will email you
update instructions as soon as new version is released. To stay with the latest version of Activity Monitor after initial 1 year you need to purchase 1-year Updates and Support Plan before the end of first year. It also gives you access to beta versions, tech support and more.
A: Please note that the charge on your credit card statement sent to you by your credit card company will appear as: PLI*DEEPSOFTWARE. PLI is for BlueSnap that is Deep Software's partner who is
processing orders for our software
Technical questions. (For more read our Knowledge base)
A: First make sure that you installed Agent on the remote computer. Then check if Activity Monitor and Agent are not blocked by the firewalls. You can allow all communications for them in the firewall settings or open ports described in one of the questions below. More info in the knowledgebase
A: Service Pack 2 installs Windows Firewall that is turned on by default. First, you need to upgrade your Activity Monitor to the latest available version. You should then allow all communication for
Activity Monitor when Windows Firewall asks you. When you install Agent it creates a special rule in Windows Firewall that opens port #15164. This will allow to monitor this computer from Activity Monitor. You should be logged on as the user with Administrator privileges when installing Agent locally. When installing Agent remotely you should have Administrator rights on this computer.
Basically it can, but there are certain limitations. You need direct IP connection between computers, proxy servers are not supported. You should be able to ping the remote computer. Also it's
preferable that both computers have static IP addresses. You may install Agent remotely only if you know local Administrator password for that computer. Communications between Activity Monitor and Agents are encrypted using SSL for best security.
It's much easier if you have a VPN connection to your office. In that case you should be able to monitor computers at the office remotely or vice versa.
If you want to monitor your office computers from home you can do this: Install Activity Monitor on one of the computers in your office network. Connect to that computer via Remote Desktop from home. Open Activity Monitor there. Then you can work with Activity Monitor as if you were sitting on that computer.
We recommend using our SoftActivity Keylogger software for the computers located outside your LAN. It can record same log file as Activity Monitor and email it to you periodically. It will work if a person travels with a laptop, for example.
A: Install Activity Monitor on your computer. Install Agent on the networked computers you want to monitor. Monitor those remote computers in real time.
Then you may close Activity Monitor on your computer.
Next day open Activity Monitor and click Collect Recording from All Computers button in toolbar. Click Open Central Logs Database button. In SoftActivity Reports click a user name on the left side.
Select Top Programs tab on top to view what programs he used and for how long, including games.
Click Top Websites to view what websites he visited.
A: This may happen if the client computer is in another network segment. So this computer cannot be detected automatically. In this case you should add it manually. Click "Add computer" and enter its IP address or its DNS host name, then click OK. (More info)
