Companies have rights, such as being able to ensure that their employees are performing the work they’re being paid to do. They have the right to take measures to protect their ‘secret sauce’ or intellectual property. That said, employees working in a company have a reasonable expectation of privacy. How does that square with companies using employee monitoring software?
If your employees aren’t being productive at work, maybe the problem isn’t starting with them. Maybe it’s your management style. No offense, but we often find that our customers start looking for an employee monitoring solution before they’ve dealt with longstanding internal management issues that have soured the workplace for far too long.
You’re looking at an employee computer monitoring solution because you’re just not getting a good level of productivity out of your people. Instead of doing their work on your computers, they’re leveling up as panda shamans in MMO games or updating their social network. Computer monitoring is part of the solution – but if you want your workers to be their best, you need to run your office in the right way. We chatted with renowned productivity coach Mike Vardy of The Productivityist about how to achieve that:
The NHL hockey playoffs had just begun when our customers were already sharing colorful anecdotes with us about how our employee monitoring solution was helping them maintain a shutout on wasted time. There’s nothing wrong with being a hockey fan – heck, include us in that lot. But if you want to check the scores after work, that’s probably a better strategy than tweeting about your hero’s hat trick while you’re supposed to be productive at your desktop.
How much time do your employees spend actually working? Less than you might think – potentially, a lot less. In Britain, an urban myth caught on that a man had died at the office and none of his co-workers noticed while wandering by his cubicle until the fifth day. It wasn’t true – but the reason the story caught so much traction is that it was just so believable. It’s easy to imagine the anonymous cog of an employee being ignored as he literally rots at his desk – because workers are often disconnected not just from the work they’re doing, but from their own co-workers in the next line of cubicles.
You provide a PC workstation for your employee to do actual work. How are they actually spending their time? Perhaps not all that surprisingly, Salary magazine reports that 69 percent of polled employees said they waste at least some time at work on a daily basis (even if a good portion of the other 31 percent just told the pollster what they wanted to hear, that’s bad enough). It’s not getting better, either. The problem is up 20 percent from last year.
The business world has never been more aware of the danger of insider intellectual property theft. Unfortunately, it has also never been more vulnerable. The vast majority of threats to IP come from the inside, thanks to employees who are either disgruntled or incompetent. We’ve known that for years – but the worst part is that plenty of enterprise-level companies aren’t even trying to stop it, as one CIO Insider report shows:
Sixty-one percent of respondents say they do not have the ability to deter an insider threat, 58 percent admit that they cannot detect an insider threat, and 75 percent say they cannot detail the human behavioral activities of such threats. Furthermore, six in 10 respondents say they are not adequately prepared to respond to insider threats.
The respondents? C-level executives. What that means is that a solid majority of big, supposedly reliable companies haven’t seriously thought about how to stop a threat that is far from a remote, unlikely hypothetical problem. That’s mind-blowing – particularly when computer monitoring software is such an effective, proven solution that’s been around for a long time.