SoftActivity

Add exclusions to Avast Antivirus for Activity Monitor software

November 24th, 2010

Avast Antivirus may detect Activity Monitor employee monitoring software on the manager’s PC and Agent installed on monitored computers as Potentially Unwanted Program(PUP) or Win32:ActivityLogger-E [PUP] threat. In fact, there is no virus in SoftActivity software. It only does what is described in its features on our website, i.e. records your employees computer activity.

To prevent Avast Antivirus from detecting this threat you will need to exclude these folders from scans in Avast:
On a manager’s PC or server, where Activity Monitor admin console is installed:

C:\Program Files (x86)\SoftActivity\Activity Monitor

It’s also recommended to temporarily disable the antivirus protection before running installation on the admin’s PC. Otherwise it may find threats in TEMP folder that is used during installation. Then add the folder exclusion and enable antivirus protection.

On the monitored PC, where Activity Monitor Agent software is installed:

C:\Windows\sysnchrb

You need to add an exclusion before running Agent installation. Otherwise installation might fail.

How to add exceptions in Avast Antivirus

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Add exclusions in Avira AntiVir Personal

November 18th, 2010

Avira AntiVir Antivirus may detect Activity Monitor employee monitoring software on the manager’s PC and Agent installed on monitored computers as Potentially Unwanted Program(PUP) threat. In fact, there is no virus in Activity Monitor software. It only does what is declared in its features on the website, i.e. records your employees computer activity.

To prevent Avira AntiVir from detecting this threat you will need to exclude these folders from scans in the antivirus:

C:\Windows\sysnchrb folder on the monitored PC, where Activity Monitor Agent software is installed.

C:\Program Files\SoftActivity\Activity Monitor folder on the manager PC(server), where Activity Monitor admin console is installed. (for 64bit version of Windows you need to exclude C:\Program Files (x86)\SoftActivity\Activity Monitor folder)

This instructions apply only for version 7 or newer of Activity Monitor. Upgrade to the latest version

Please note that you should configure Avira AntiVir exclusions before the monitoring program installation.

For more detailed instructions please read this article that describes adding exclusions in Avira for our other product SoftActivity Keylogger. For Activity Monitor software you need to exclude the folders listed above instead of the folders mentioned in the article.

Setup Activity Monitor with Norton 360

June 11th, 2010

If you have Norton 360 installed, it may detect and delete Activity Monitor and Agent. To avoid this you need to setup exclusions in Norton 360. It will then ignore presence of Activity Monitor and allow monitoring of computers in your office network. Following steps below add these Signature Exclusions in Antivirus Settings in Norton 360:

  • Spyware.ActMon
  • Spyware.ActivMonAgent

You need to do it on computers where you are planning to install Activity Monitor and Agent before the installation. If you add exclusions after installation, you may need to reinstall Activity Monitor again, as it could be already damaged by the antivirus.

UPDATE (Sept 2012): Since version 7.0 of Activity Monitor exclude this folder on monitored computers: C:\Windows\sysnchrb

You may also need to create a Firewall Rule for Activity Monitor and Agent.

Antivirus exclusions for Activity Monitor and Agent in Norton 360

1.Open Norton 360 main window. Click Settings:

Norton 360 main window. Click Settings

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Setup Activity Monitor and Agent with Norton Antivirus 2010/2011

June 10th, 2010

Norton Antivirus will report presence and delete Activity Monitor software and Activity Monitor Agent . You can  still install Activity Monitor on your company’s computers to monitor employees if you are authorized to do so. You will  to add a few excludes in Norton Antivirus.

UPDATE (Sept 2012): Since version 7.0 of Activity Monitor exclude this folder on monitored computers: C:\Windows\sysnchrb

1. Open Norton Antivirus main window and click Settings in Computer panel:

Norton Antivirus 2010 – click Settings for Computer

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Setup Norton Antivirus exclusions for SoftActivity Keylogger

June 22nd, 2009

Norton Antivirus may report presence of SoftActivity Keylogger software on your computer and remove it. It’s doing it in case someone installed SoftActivity Keylogger on your computer without your knowledge to monitor. In fact, there is no virus in SoftActivity Keylogger software. It only does what is declared in features list on its website, i.e. records your kids computer  activity with parent’s permission. All recorded information is stored locally on the computer unless you set it to email reports. In this case it emails encrypted reports directly to the email address you specified using  the specified SMTP server.

As an authorized user of the computer you can prevent Norton Antivirus from detecting SoftActivity Keylogger and notifying monitored users. To install SoftActivity Keylogger on your computer to monitor your kids you need to add some excludes in Norton Antivirus. Follow instructions below to add required exclusions. The instructions are similar for Norton Antivirus 2013/2012/2011, but the actual user interface has minor differences.

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Setup of SoftActivity Keylogger with AVG Antivirus and Antispyware

May 15th, 2009

UPDATE: as of version 5 of SoftActivity Keylogger, there are no known compatibility issues with AVG security software. You may simply install SoftActivity Keylogger on your computer to monitor your kids. No additional actions required.

UPDATE: (Sept 2012) Since version 6.0 of SoftActivity Keylogger we recommend to exclude the following folder: C:\Windows\syspkgwk. This will prevent your antivirus from detecting any new threats in future in SoftActivity Keylogger files on your computer. Instructions below are for older versions of SoftActivity Keylogger.

Before downloading SKL temporary disable Resident Shield of AVG antivirus.

Step 1. Disable real-time protection

Right click on AVG tray icon and select Open AVG User Interface command (Or select AVG Free User Interface in Start menu)

AVG menu Start menu

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