SoftActivity

Add Activity Monitor to exclusions in AVG Antivirus

October 23rd, 2012

AVG Antivirus may detect Activity Monitor Agent on the monitored computer and Activity Monitor on the manager’s PC as Win32:ActivityLogger-E [PUP] or Potentially Unwanted Program(PUP) threat. In fact, there is no virus in Activity Monitor software. It only does what is declared in its features described on the website.

To prevent AVG Antivirus from detecting this threat you will need to exclude Activity Monitor installation folder from scans following instructions  below.

Basically, you need to exclude on admin’s PC:

C:\Program Files (x86)\SoftActivity\Activity Monitor

on the monitored computers:

C:\Windows\sysnchrb

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Setup of SoftActivity monitoring software with ESET NOD32 Antivirus

July 2nd, 2012

ESET NOD32 Antivirus may detect Activity Monitor or TS Monitor on your computer as Potentially Unwanted Program(PUP) or Win32/Spy.ActivityMonitor.D or Win32/KeyLogger.ActivityMonitor.AG threat. In fact, there is no virus in SoftActivity software. It only does what is declared in its features on this website, i.e. records user activity on the computers owned by your company. Recording is done with the computer owner’s permission.

To prevent ESET NOD32 Antivirus from detecting this threat you will need to exclude SoftActivity destination folder and/or thread name from scans as described below.

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Exclude SoftActivity Keylogger parental controls from Antivirus

June 28th, 2012

Most antivirus products do not detect any problems with SoftActivity Keylogger parental controls software. In fact, there is no virus or spyware in our SoftActivity Keylogger software. It only does what is declared in its features on the website, i.e. records your kids computer activity with your (as a parent) permission. Recordings are encrypted and can only be seen by you. We at SoftActivity do not have any access to the logs.
We recommend to add an exclusion in your antivirus to avoid detection and removal of SoftActivity Keylogger with any future updates of your antivirus product.

We have posted instructions for popular antivirus products here on the right side. If your antivirus is not in the list, follow these general instructions below.

The following instructions apply only for version 6 or newer of SoftActivity Keylogger. Upgrade to the latest version

  • To prevent any antivirus product from detecting, reporting or removing SoftActivity Keylogger from your computer, simply exclude C:\Windows\syspkgwk folder from scans in your antivirus
  • It is recommended to stop real time protection in your antivirus temporarily before downloading SoftActivity Keylogger
  • Then open Exclusions section in Settings in your antivirus, copy the folder name from here: C:\Windows\syspkgwk and add it to exclusions
  • Take into account, that browsing for folder will not show it, since it’s not created until the software has been installed. So, you will need to copy the name of the folder and paste it in your antivirus
  • If your antivirus does not allow entering folder name directly (only allows selecting a folder), then create the folder in Windows and select it
  • After the folder has been added to exclusions, simply download SoftActivity Keylogger and run downloaded file to install it on your computer
  • Enable real time protection in the antivirus if you have turned it off


  

Setup of SoftActivity Keylogger with Avast! Free Antivirus 7

April 2nd, 2012
Monitor your kids Internet use:

Monitor your Employees Computers:


Avast! Free Antivirus 7 may detect SoftActivity Keylogger on your computer as Potentially Unwanted Program(PUP) threat. In fact, there is no virus in SoftActivity Keylogger software. It only does what is declared in its features on the website, i.e. records your kids computer activity with parent’s permission.

To prevent Avast! Antivirus from detecting this threat you will need to exclude C:\Windows\syspkgwk folder from scans in Avast.

This article applies only for version 6 or newer of SoftActivity Keylogger. Upgrade to the latest version

Follow the steps below to exclude SoftActivity Keylogger folder from the antivirus and to install the monitoring software . Please note that you should configure Avast exclusions before the monitoring program installation.

Open avast! user interface

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Install SoftActivity Keylogger on computers with McAfee Antivirus/Internet Security 2012

February 20th, 2012

When downloading SoftActivity Keylogger on your PC with McAfee Antivirus or McAfee Internet Security 2012 installed, you can get the following warning message about Keylog-ActivityKey threat found in sklogger.exe file :

Warning message when trying to run downloaded file

In fact, there is no virus in SoftActivity Keylogger software. It just notifies to you that a keylogger software is being installed. Click Allow in McAfee to continue installation.

After this you’ll have to re-download SoftActivity Keylogger again. But this time it will be allowed by the antivirus and you can install the monitoring program. Please use the main download link again, don’t use “Retry” button on browser’s panel.

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Add exclusions to Avast Antivirus for Activity Monitor software

November 24th, 2010

Avast Antivirus may detect Activity Monitor employee monitoring software on the manager’s PC and Agent installed on monitored computers as Potentially Unwanted Program(PUP) or Win32:ActivityLogger-E [PUP] threat. In fact, there is no virus in SoftActivity software. It only does what is described in its features on our website, i.e. records your employees computer activity.

To prevent Avast Antivirus from detecting this threat you will need to exclude these folders from scans in Avast:
On a manager’s PC or server, where Activity Monitor admin console is installed:

C:\Program Files (x86)\SoftActivity\Activity Monitor

It’s also recommended to temporarily disable the antivirus protection before running installation on the admin’s PC. Otherwise it may find threats in TEMP folder that is used during installation. Then add the folder exclusion and enable antivirus protection.

On the monitored PC, where Activity Monitor Agent software is installed:

C:\Windows\sysnchrb

You need to add an exclusion before running Agent installation. Otherwise installation might fail.

How to add exceptions in Avast Antivirus

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