The 6 Employee Behaviors Every Business Needs to Monitor 

November 21st, 2022

With more employers allowing for hybrid and remote work, it is no surprise that these same employers are searching for ways to track what is being worked on and when. 

Not only can productivity and employee engagement be difficult to maintain when working remotely, but businesses are also more vulnerable to data theft, information leaks, and other insider threats. 

As a way to ensure employee productivity and increase efficiency and security, employers often use computer monitoring to track particular employee behavior. 

Employee monitoring is a valuable tool. To help you better understand how this tool can work for you, we’ve put together this short guide and a list of the 6 employee behaviors every business needs to monitor.  

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How Employee Monitoring for Call Centers Works

November 7th, 2022

Whether your employees work remotely or in-house, overseeing your call center team can be tricky. And when deadlines and customer service are high priorities, it’s not always easy to know what to do. 

The technology we have available today means that we can work remotely, access information without necessarily needing to be in the office, and can even add to customer satisfaction scores. Onscreen and offscreen distractions can significantly decrease productivity. To avoid this, you’ll need the right tools.

Employee monitoring software offers excellent network infrastructure that links everyone at work, no matter where they are. This ensures safety by managing security measures, increasing productivity for every member, and ensuring the efficiency of every task. Learn how employee monitoring software can help call centers manage their employees to improve teamwork and productivity.

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Bossware: What is it, and Should Employees be Worried About it?

October 24th, 2022

With the rise of a remote workforce, employers have several concerns but one of the biggest is that these employees will be hard to supervise and monitor.

As we all know, managing performance from afar can be challenging. When the team was at the office, it was much easier to see who was working hard, struggling, and taking long lunch breaks. With remote work the new norm, organizations are experiencing challenges in getting visibility into their employees’ activities and managing workloads. 

This can lead to underperforming periods or unhappy employees. The widespread adoption of remote work has resulted in a growing demand for software that automatically monitors employees – more popularly known as “tattleware” or “bossware.”

Bossware increased in use thanks to more remote and hybrid employees. So, how does bossware work, and how could it benefit your company? Below, we’ll discuss how it works and the potential problems of using bossware.

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5 Examples of Spear Phishing You Need to Look Out For

October 10th, 2022

Cybercrime thrives on hitting the most high-value targets, for instance, information assets that could be influenced into a risk or infrastructure that needs to be taken down. However, hackers often seek to take as little effort as possible, which you should keep in mind when protecting your company assets. 

Spear phishing is a technique that uses emails to target multiple users. It often targets specific individuals or aims to gather personnel names and information that the spear phisher scammers could use for identity theft.

These emails will trick you into providing personal information that the attacker can use to take advantage of you. One particular email tactic used by cybercriminals to carry out a cyber attack is malware disguised as an attachment or a link to what appears to be a reputable website. 

This article looks at spear phishing examples, including when they can happen and how business owners can protect themselves and their employees.

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15 Productivity Tips to Try Today for Drastic Improvements Tomorrow

September 26th, 2022

Productivity is the bread and butter of company success. Without productive workers, no companies would get anything done, and the building blocks of that company would fall apart. Luckily there are some simple and quick tips for fixing your failing productivity, providing near-immediately improvements and long-term success. 

Here are 15 productivity tips you should consider to fix your productivity today. Look out for drastic improvements tomorrow. 

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The Complete Guide to Hybrid Workforce Security

September 12th, 2022

With the rise of work-from-home (WFH), flexible work, and online workplaces, it’s essential to be aware of common IT and cybersecurity threats. This includes malware, spyware, a virus or other malicious computer code, and phishing scams. 

Cyberattacks are on the rise given increases in remote working, the fluctuations of the pandemic, and ever-changing security failures. It’s important to protect your business before a hacker can get in. By knowing what key security risks are, you can stop them before they do any damage.

Security threats loom as the workforce is increasingly remote. Remote workers are plugging in hours in public spaces, homes, and anywhere they can connect to a network. Here’s your guide to keeping your remote workforce secure.

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Calculating Employee Turnover Rate, And How To Combat It

August 29th, 2022

There are many ways that businesses can lose money, and one way is a high employee turnover rate. Understanding employee turnover rates can be as simple as calculating the math and crunching the numbers, but addressing it is another story. 

Companies may think that their high turnover rate is caused by the Great Resignation. But, a lingering high employee turnover rate can signify company issues, like high employee dissatisfaction and potentially poor work conditions. You should calculate your employee turnover rate so that you can take steps to combat it.

This article will discuss your employee turnover rate and how to fix the problems affecting it.

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